Growing Integrate software sales sparks EndtoEnd team growth

As sales of Integrate continue to multiply, EndtoEnd IT Ltd has started the New Year with a key strategic appointment – a Senior Support Analyst.

From left to right: EndtoEnd It Ltd's Alex Lovick, Alex Thomas and Liam Simkin

An excellent 2024 saw more companies in the window and door industry benefit from EndtoEnd’s industry-leading software, Integrate. To build on this success, Alex Thomas is stepping into a new role.

Alex joined EndtoEnd as a Customer Support Analyst in April last year, fitting seamlessly into the team. His prior experience offering front-line system support at NatWest quickly made him a valuable asset.

Since joining, Alex has demonstrated a highly reliable and methodical approach to assisting and training customers – an approach that has been greatly appreciated by Integrate users. His new role, which took effect on 2nd January, will involve further supporting key customers as they set their goals for the year ahead.

This role serves as a vital link between the business and its customers. Alex, alongside his fellow Support Analysts, Alex Lovick and new recruit Liam Simkin, will ensure the team responds efficiently to all enquiries, resolves issues promptly, and keeps customers informed of progress. He’ll also help manage the team’s workload, oversee the development of Support Analysts, and shape the business’s support and implementation processes.

The strength of Integrate lies in its connectivity and flexibility – it evolves to meet changing needs. Much of this evolution stems from customer feedback, and the key is strategically leveraging this information. Alex will oversee the team’s work in this area, including bug reporting, testing new features and fixes, responding to enquiries, and ensuring clear, prompt communication with customers.

Growth is the word to describe EndtoEnd right now. Seeing that same growth reflected in the team is excellent, and this new role presents an exciting challenge for Alex.

Gareth O’Brien, Director of EndtoEnd IT Ltd, commented: “We’re excited to see Alex thrive. His professional background, PhD, and CompTIA A+ and Network+ qualifications, combined with his work ethic and eye for detail, make him tailor-made for success.

“We pride ourselves on delivering the personal service our customers need. This sets us apart from other software providers because we truly operate as an extension of our customers’ teams. Alex’s analytical, communication, and technical skills are perfectly suited to his role, ensuring we now have even more support available to help our users stand out in the window and door market.”

In his spare time, Alex enjoys exploring the local countryside and unwinding in one of the area’s great pubs. Knowing Alex, we’re confident he’ll spend some of that time reflecting on and strategising how best to support our customers.

For further information on EndtoEnd IT Ltd, see www.endtoendit.com.